1. Introduction

Welcome to the Canadian Parks Guide Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We respect your privacy and are committed to protecting your personal information. Please read this privacy policy carefully.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

We collect information in two ways:

2.1. Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Complete contact or feedback forms
• Make reservations or bookings
• Participate in contests, surveys, or promotions

This information may include:

• Name, email address, and contact details
• Billing and payment information
• Travel preferences and booking history
• Communications with our customer service team

2.2. Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and usage patterns. This includes:

• IP address and browser type
• Operating system
• Pages visited and time spent
• Referral sources
• Device information (mobile or desktop)

We collect this information using cookies, web beacons, and similar technologies. This helps us analyze trends, administer the website, track users' movements, and gather demographic information.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and manage your bookings and reservations
• Respond to your inquiries and provide customer support
• Send you administrative emails about your account or changes to our services
• Send promotional emails with special offers, if you have opted to receive them
• Improve our website, products, and services
• Analyze usage patterns and trends
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third parties that help us operate our website, conduct our business, or provide services to you
• Park Authorities: When necessary to complete bookings or reservations
• Affiliates: Our subsidiaries and affiliated companies, but only for the purposes outlined in this policy
• Legal Requirements: To comply with applicable law, regulation, legal process, or government request

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords associated with your accounts.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and applicable legal requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to rectify inaccurate or incomplete information
• Right to erasure (the "right to be forgotten")
• Right to restrict processing of your information
• Right to data portability
• Right to object to processing of your information
• Right to withdraw consent

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit a website. They allow us to recognize your device and remember certain information about your visit.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website
• Functionality Cookies: Allow us to remember choices you make
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update our privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

We encourage you to review our privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Canadian Parks Guide
224 Banff Avenue
Banff, AB T1L 1B3
Canada

Email: [email protected]

Phone: +1 (403) 762-8421